Privacy policy

This Privacy Policy outlines how Vyames.com (the "Site") collects, utilizes, and discloses your Personal Information during your website visit or purchase.

Collecting Personal Information

When you access the Site, we automatically collect information about your device, interactions, and details essential for purchase processing. "Personal Information" includes identifiable details, as listed below:

1. Device Information:

   • Examples: Browser version, IP address, time zone, cookie data, viewed products, search terms.
   • Purpose: Ensure accurate site loading and optimize usage analytics.
   • Source: Collected automatically through cookies, log files, web beacons, tags, or pixels.
   • Disclosure: Shared with our processor Shopify.

2. Order Information:

   • Examples: Name, billing and shipping addresses, payment details, email, and phone number.
   • Purpose: Fulfilling contracts, processing payments, arranging shipping, providing invoices, and communicating with you.
   • Source: Collected directly from you.
   • Disclosure: Shared with our processors Shopify, Razorpay, delhivery.

3. Customer Support Information:

   • Examples: Name, billing and shipping addresses, payment details, email, and phone number.
   • Purpose: Providing customer support.
   • Source: Collected directly from you.
   • Disclosure: Shared with our processor Shopify.

Sharing Personal Information

We share Personal Information with service providers to offer services and fulfill contracts. For instance:

• Your Personal Information may be shared to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

We use Personal Information for targeted advertisements or marketing communications. Examples include using Google Analytics to understand customer behavior and sharing information with advertising partners. You can opt-out through settings provided by platforms such as Facebook and Google. Additional opt-out options are available via the Digital Advertising Alliance’s portal.

Using Personal Information

We use your Personal Information to provide services, including product offerings, payment processing, order fulfillment, and keeping you informed about new products, services, and offers.

Do Not Track

Note that we do not alter our data practices in response to "Do Not Track" signals due to the absence of consistent industry standards.

Changes

This Privacy Policy may be updated to reflect changes in practices, operations, or legal requirements.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaint

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below:
info@vyames.com

Contact

For more details, questions, or complaints regarding our privacy practices, please contact us at info@vyames.com.