Need help?
Frequently Asked Questions
Order
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Occasional shipping delays may occur due to logistical issues beyond our control. Rest assured, we are committed to fulfilling all confirmed orders.
In case of a glitch leading to inability in placing the order, feel free to reach out to us at info@vyames.com or on our whatsapp chat box and our customer care team will help you place an order instantly.
Please email info@vyames.com with the order number and defect proof images. Once confirmed by our team, we'll recall the product and ship a replacement.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
You can contact us through our contact page! We will be happy to assist you.
exchange and refund
We offer a 7-day exchange policy from the date of receiving the product for online orders. To initiate an exchange, please contact us at info@vyames.com within 7 days of receiving the item.
In accordance with our hygiene standards, all received exchanges will undergo a quality check by our team and will be approved or declined for exchange. We retain the right to refuse a return if:
- The product has been used before being returned.
- The products are damaged.
- The products are missing any tags.
Upon receipt of the returned item, you will receive confirmation that we will initiate the exchange process within 7-10 business days.
We do not offer a Cash refund service, however, we can offer you a credit note against the request, redeemable within 2 months of being generated. This is subject to the article passes our QC.
PRODUCT
Products crafted at Vyamès varies in garment specific measurements to flatter to our designs. We provide a BODY MEASUREMENT size chart for both men's & women's wear to help you decide your best fit. Just refer to the closest measurements of your body against our size chart.
Our garments are crafted with various hand picked textiles to best flatter the design silhouette. We provide an in-depth wash care detail on our labels that comes to you along with your purchase. You can also find the same on the product page of your desired item.
For store credit, apply the provided code during checkout on our virtual retail store.